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International Delivery

Shipping Around the World from The UKs Premier Online Interior Design Store

with international sourcing capabilities it makes sense for us to ship internationally too!


where do we ship to?

Travelling the world looking for new products and inspiration means that we can also ship your orders far and wide. Whether it's a gift for a loved one overseas, or furniture for your holiday home abroad, we can get it there.

From our UK based warehouse, we partner with select international couriers to transport your goods to the following places:

UK, Channel Islands, Isle of Man, British Forces Post Office.

Europe:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia. Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Russian Federation, Slovakia, Slovenia, Spain [including Andorra, Gibraltar & Canary Islands], Sweden, Switzerland [including Liechenstein] and Turkey.

The Rest Of The World:

Antigua, Argentina, Australia, Bahamas, Bahrain, Barbados, Belarus, Brazil, Brunei, Canada, Cape Verde Islands, Cayman Islands, Chile, China, Colombia, Cuba, Egypt, Fallkland Islands, Fiji, Greenland, Hong Kong, India, Indonesia, Israel, Jamaica, Japan, Jordan, Kazakhstan, Korea, Kuwait, Latvia, Lebanon, Maldives, Malaysia, Mexico, Morocco, New Zealand, Oman, Pakistan, Peru, Philippines, Saudi Arabia, Seychelles, Singapore, South Africa, Syria, Thailand, Tunisia, Ukraine, United Arab Emirates, Uruguay, USA, Venezuela, Vietnam and Virgin Islands.

Plus many other countries - please contact us at customerservice@occa-home.co.uk if your destination country is not shown above


how much does international shipping cost and how long will it take to get there?

This depends on where you want your goods to go and how big/heavy the boxes are. When you enter your delivery address at the checkout, it will automatically calculate the best courier service for the size and weight of the delivery, and the associated cost.

Most International orders are delivered within 5-15 working days, although the clever people at our couriers have been known to move things along a lot quicker!


what about payment, currencies and exchange rates?

Occa-Home.co.uk is a UK based website operating within the UK.  Purchases on the site can be securely paid via PayPal, AMEX, Credit or Debit cards. All payments are processed in Pounds Sterling [GBP]

We have an option on the website [on the top line header] where you can choose to display all prices in Euros or US Dollars based on live conversion rates. This enables you to view the cost of your transaction, in your chosen currency, based on real time conversion from GBP by Moneybrokers.com. This is a service designed to make currency conversion calculations easier for you.

Throughout the check-out process, the cost of your purchase will be shown in your chosen currency, until the final step before making a payment, when we will show you the exact GBP equivalent that will be charged to your card.

International credit card providers or banks out with the UK will determine their own exchange rates and might also add an additional processing or administration charge that the card holder will be liable to pay. Occa-Home.co.uk do not have any control over these exchange rates or charges and our advice would be to check with your bank if you are unsure about exchange rates prior to making a purchase.


what about VAT?

The Occa-Home shopping cart automatically calculates whether VAT is due or not on your purchase and this depends on the delivery address. As a guide, VAT is deducted from all export orders outside the European Union (EU) - meaning that if you want to ship out with the EU you save the VAT element [currently at 20%] from your order!

However, it is important to note that overseas deliveries are often subject to local import duties and entry taxes at their final destination. The local authority there will normally contact the recipient regarding this if it is relevant. Any local import duties and taxes that may be due are the sole responsibility of the recipient of the goods.


what do I need to know about customs or importing?

Goods exported from the UK within the EU do not have to be declared to Customs. Goods exported to places out with these countries are subject to local regulations. This includes goods bought over the Internet.

 EU Countries

 

 

 Austria

 Germany

 Netherlands

 Belgium

 Greece

 Poland

 Bulgaria

 Hungary

 Portugal

 Cyprus

 Ireland

 Romania

 Czech Republic

 Italy

 Slovakia

 Denmark

 Latvia

 Slovenia

 Estonia

 Lithuania

 Spain

 Finland

 Luxembourg

 Sweden

 France

 Malta

 United Kingdom

It has been known for deliveries to be affected by Customs and Excise delays in the final destination country from time to time. This depends very much on the local legislation, and if you are concerned, it is advisable to contact them for further information.

For more detailed advice or further information on tax and duty visit www.hmce.gov.uk


and what if I want to return the goods for a refund?

Occa-Home.co.uk have a great returns policy [i.e. a returns policy that allows you to return goods for a refund even where there is no legal right to a refund or exchange] so you can shop with piece of mind, knowing that you can return anything to us for a refund, provided you have obtained a Returns Authorisation number and followed the general terms noted in our Returns Policy.

Internationally shipped items must be unused and returned in the original packaging and in a re-saleable condition within 35 days of receipt of your goods. Occa-Home.co.uk will refund the price paid for the goods in full once returned to our warehouse, but shipping costs and any other duties or taxes cannot be refunded.  Our returns policy does not affect your legal and statutory consumer rights.

When you receive goods that require assembly, prior to installing, it is very important that you check the instructions and any parts list to ensure that you have all the relevant parts and that you can fit the product in strict accordance with the manufacturers instructions. We cannot refund products that have been wrongly fitted or be responsible for any consequences of mis-fitting our products. We strongly recommend that you employ only qualified and experienced joiners and electricians to install our products.