We are The UK's Premier Online Interior Design Store and we know you can't wait to get your order...
So we want to make our delivery and returns process as easy for you as possible...
Limited time only - We are currently offering free delivery on all UK orders!*
* This offer is based on standard delivery to the UK only.
when and how will I receive my order?
We know how much you look forward to receiving your goods once you have ordered them, and our team are trained to make this happen as quickly and easily as possible.
All orders received and accepted before 3pm will [depending on stock availability] be dispatched from the warehouse on the same day [Mon-Fri] and delivered next working day (excluding outlying areas). Orders received after 3pm, if they are in stock, will be dispatched on the next working day. We partner professional courier companies and all orders are dispatched to them. They then deliver them to you [UK mainland customers] within three - seven working days, excluding bank holidays.
is everything in stock?
We aim to bring you as much choice as possible in stylish home interiors and subsequently we sell a large selection of furniture, lighting, homewares and accessories and we can also supply any product from any of our suppliers, even if it is not shown on our website - simply contact us and let us know what you’re looking for and we'll do the rest.
We work in much the same way as a department store – many of our products are held in stock in our warehouse for next working day dispatch and we show stock availability clearly shown on the product page. With larger items including some furniture, lighting and more specialist pieces, we order these in for you and clearly show the delivery dates on each product and again in the Shopping Cart prior to Checkout.
Our aim is always to give you clear expectations on the likely delivery times of each product and to communicate with you regularly if there are any delays.
As hotel designers, furnishing large hotels all over the world, our design team often have to find solutions for supplier and manufacturing delays to ensure projects finish on time, so we understand how frustrating it can be when things don’t turn up as expected - that is why our Customer Service & Logistics teams are fully trained to minimise and resolve any such problems for you promptly and effectively
In the event that an item is temporarily out of stock, we will notify you of the delay as soon as possible, keep you regularly informed of the progress and dispatch it as soon as it arrives. Occasionally items will be more popular than expected and may sell out. Parts of our collection are also seasonal and therefore towards the end of a season products may become unavailable or discontinued. We will contact you as soon as possible if we discover any possible delays to your order and offer you an alternative date or if that is not suitable, a full refund. Our design team can also source handpicked alternatives for you that closely match your first choice.
Our collections include a variety of bespoke products such as [but not exclusively] headboards or sofas that are made to order specifically for you in your chosen materials or dimensions. Delivery of these items will generally be agreed with you prior to ordering. From time to time, textiles or materials that make up our bespoke products may be out of stock with our manufacturers and this may lead to a delay in the estimated manufacture times. Should this be the case, it is our policy to notify you of the delay as soon as possible, keep you regularly informed of the progress and dispatch it as soon as it arrives.
We partner a variety of courier and carrier services and will select the most appropriate service for your order. However much as we try, sometimes due to circumstances out with our control, [e.g. poor weather or international holidays or delays during peak periods with the couriers] dates quoted for delivery can only be estimated delivery dates and may be subject to change depending on the carrier network.
This doesn't happen often, but it is possible. In these circumstances we cannot accept liability for any loss or damage [whether direct or indirect] for deliveries made out with the estimated date for delivery.
what about custom pieces and made to order furniture?
Larger pieces and furniture made to order [classified as "special" or "non standard" goods] are dispatched as indicated in the product detail page. We will notify you by email when we receive your goods and give you an estimated delivery date. When your product has arrived, we will contact you by phone to agree a suitable delivery time.
how much does delivery cost and how long does it take?
We have five main delivery options for the UK each with their own costs:
1. STANDARD DELIVERY
o Delivered by DPD within 3-5 working days [depending on stock availability]
o Delivered Monday – Friday 8.30am - 6pm
o Cost from £5.95 per address
2. EXPRESS NEXT WORKING DAY DELIVERY
o Delivered by DPD next working day [depending on stock availability]
o Order must be placed by 3pm
o Delivered Monday – Friday 8.30am - 6pm
o Cost from £6.95 per address
3. LARGER FURNITURE AND SPECIAL ORDERS
o Delivered within 3-6 weeks unless otherwise notified
o Delivered Monday – Friday 8.30am - 6pm
o Individual costs are available in the shopping cart
4. NON MAINLAND UK
see International Shipping for further information
5. MULTIPLE CONSIGNMENT ORDERS
Multiple consignment orders and part ship items may be subject to additional delivery charges - this depends on the number, size and weight of your order - this is automatically calculated at the check out where we also have a shipping calculator for you to review the costs prior to making a purchase.
can I track my order?
Yes. When your order has been passed to the courier, a tracking code is automatically generated and this is emailed to you with instructions on how to use. If you have set up an occa-home account the status of your order can also be found in your own log-in area. Larger items and bespoke furniture are tracked by occa-home and we will keep in regular contact to inform you of your order's progress.
do I need to be in when the delivery arrives?
It is always better if there is someone there to receive the goods - we can deliver to your home, place of work or anywhere that is convenient for you. Items are delivered by our fantastic couriers to the delivery address shown on the order, and they do need to get a signature when they leave the parcel with someone, so that they can update the tracking information and have a record of the delivery.
If there is no-one in, the courier will leave the package with a neighbour, take their signature and put a card through your door. If that is not possible, they will return the package to the local depot and contact you to re-arrange delivery. If that fails, the package will be returned to our warehouse and we will contact you to re-arrange delivery.
Obviously it's not so easy to leave a sofa or headboard with your neighbour, or turn up at your office with it, so for larger pieces our couriers will contact you, in advance, to arrange a suitable time when you will be at home.
when do deliveries take place?
Deliveries can take place between 7.30am and 9.00pm Monday to Friday. As we partner professional couriers to deliver your goods in perfect condition, occa-home do not schedule the delivery routes or rotas, and therefore as a rule we cannot advise on exact dates or times for deliveries. We can however do our best to work something out if your delivery is time critical.
Remember that deliveries can be affected by Bank Holidays and Public Holidays - and occasionally the weather!
why is tracking information not available?
Sometimes tracking information won't be available. This is usually due to the timing of packages arriving with, and being update by the carrier.
Some shipping methods, such as Standard International, are not currently fully trackable.
If you don't see any tracking data for your shipment, and the estimated delivery date has not yet passed, your package should still arrive on time.
If you have any concerns pls email us at firstname.lastname@example.org