UK Delivery
We are The UKs Premier Online Interior Design Store and we know you can't wait to get your order...
so we want to make our delivery and returns system as easy for you as possible...
when and how will I receive my order?
We know how much you look forward to receiving your goods once you have ordered them, and our team are trained to make this happen as quickly and easily as possible.
All orders received and accepted before mid-day will [depending on stock availability] be dispatched from the warehouse on the same day [Mon-Fri]. Orders received after that time, if they are in stock, will be dispatched on the next working day.We partner professional courier companies and all orders are dispatched to them. They then deliver them to you [UK mainland customers] within three - seven working days.
is everything in stock?
We work in close partnership with our approved suppliers to ensure that we hold stock of as many products as possible in our current collections. Occasionally items will be more popular than expected and may sell out. In this instance we will do our best to replenish stock levels as soon as possible. When an item is shown as in stock, we either have that item readily available in our warehouse, or a backorder is already in place and the goods are expected into our warehouse within seven days.
On the "Product Spec" tab in each product listing, we have noted the typical lead or delivery times for each product individually. As we sell many specialist and unique interior design products and made to order goods, not everything can be held in stock in our warehouse for immediate delivery and the delivery information on the product spec area of the web site is designed to give you clear expectations on the likely delivery times of each product.
In the event that an item is temporarily out of stock, we will notify you of the delay within 48 hours and dispatch it as soon as it arrives.
However much as we try, sometimes due to circumstances out with our control, [e.g. poor weather or international holidays or delays with our suppliers] dates quoted for delivery can only be estimated delivery dates and may be subject to change. This doesn't happen often, but it is possible. In these circumstances www.occa-home.co.uk cannot accept liability for any loss or damage [whether direct or indirect] for deliveries made out with the estimated date for delivery.
what about custom pieces and made to order furniture?
Larger pieces and furniture made to order [classified as non standard goods] are dispatched as indicated in the product spec page. We will notify you by email when we receive your goods and give you an estimated delivery date. When your product has arrived, we will contact you by phone to agree a suitable delivery time.
how much does delivery cost and how long does it take?
We have six main delivery options for the UK each with their own costs:
1. STANDARD DELIVERY
o Delivered by DPD within 3-7 days [depending on stock availability]
o Monday – Friday
o Cost from £6.95 per address
2. EXPRESS DELIVERY
o Delivered by DPD within 3 days [depending on stock availability]
o Order must be placed by mid-day
o Monday – Friday
o Cost from £9.95 per address
3. LARGER FURNITURE AND SPECIAL ORDERS
o Delivered by Nighfreight within 3-6 weeks unless otherwise notified
o Please see individual products for costs
4. SATURDAY DELIVERY
o Delivered by DPD within 3 days [depending on stock availability]
o Order must be placed by mid-day
o Monday – Friday
o Cost from £15.00 per address
o not available in Highlands & Islands, Isle of Scilly, Isle of Man, Channel Islands, Northern Ireland.
5. NON MAINLAND UK
see International Shipping for further information
6. MULTIPLE CONSIGNMENT ORDERS
Multiple consignment orders and part ship items may be subject to additional delivery charges - this depends on the number, size and weight of your order - this is automatically calculated at the check out where we also have a shipping calculator for you to review the costs prior to making a purchase.
can I track my order?
Yes. When your order has been passed to the courier, a tracking code is automatically generated and this is emailed to you with instructions on how to use. If you have set up an occa-home account the status of your order can also be found in your own log-in area. Larger items and bespoke furniture are tracked by occa-home and we will keep in regular contact to inform you of your order's progress.
do I need to be in when the delivery arrives?
It is always better if there is someone there to receive the goods - we can deliver to your home, place of work or anywhere that is convenient for you. Items are delivered by our fantastic couriers to the delivery address shown on the order, and they do need to get a signature when they leave the parcel with someone, so that they can update the tracking information and have a record of the delivery.
If there is no-one in, the courier will leave the package with a neighbour, take their signature and put a card through your door. If that is not possible, they will return the package to the local depot and contact you to re-arrange delivery. If that fails, the package will be returned to our warehouse and we will contact you to re-arrange delivery.
Obviously it's not so easy to leave a sofa or headboard with your neighbour, or turn up at your office with it, so for larger pieces our couriers will contact you, in advance, to arrange a suitable time when you will be at home.
when do deliveries take place?
Deliveries can take place between 7.30am and 9.00pm Monday to Friday. As we partner professional couriers to deliver your goods in perfect condition, occa-home do not schedule the delivery routes or rotas, and therefore as a rule we cannot advise on exact dates or times for deliveries. We can however do our best to work something out if your delivery is time critical.
Remember that deliveries can be affected by Bank Holidays and Public Holidays - and occasionally the weather!
can I track my order?
Generally yes. We prefer where possible to work with couriers who have tracking systems. You will be given a tracking number when your order leaves our warehouse. You can track your order through the dispatch email you will receive or in your account area. The shipping method and carrier for your package will be listed in your account and in your shipment confirmation e-mail. If you need to contact the carrier, you'll find contact information below.
why is tracking Information not available?
Sometimes tracking information won't be available. This is usually due to the timing of packages arriving with, and being update by the carrier.
Some shipping methods, such as Standard International, are not currently fully trackable.
If you don't see any tracking data for your shipment, and the estimated delivery date has not yet passed, your package should still arrive on time.
If you have any concerns pls email us at customerservice@occa-home.co.uk
